FAQ’s

FAQ’s

 

[tabs tab1=”Web Services/General” tab2=”Web Design” tab3=”eCommerce” tab4=”Web Marketing”]
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[toggle title=”Can you look after all our web services, like web-site, hosting, email, and web marketing?” opened=”yes”]

Yes, we are a full service web development company and as such act as web partners for our clients. We can support most aspects of your on-line presence and provide a single point of contact for a fully outsourced suite of services, including but not limited to:

– Domain Registration and DNS Management
– Web-site and Web based Systems Development
– Web Hosting/Managed Servers
– Email/Webmail
– Web Marketing
– Support & Maintenance
– Consultancy

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[toggle title=”What web address could/should we have?” opened=”yes”]

Assuming your required name is not already taken, you can choose any suitable name(s). Your domain name should contain only letters, numbers or dashes [-], no spaces, periods [.] or other punctuation. If your require advice, why not let us help you choose.

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[toggle title=”Can you set up e-mail addresses to match the domain name?”]

Yes, we provide unlimited domain addresses.

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[toggle title=”Can I keep my current address and have my e-mail forwarded to me?”]Yes, this is provided free of charge.

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[toggle title=”Our domain or web-site is with another company. Can we transfer it to DMC?”]Yes of course. this is free of charge for your first domain. For bulk domain transfers a fee of £15.00 per domain applies.

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[toggle title=”What other services do you support on our domain?”]e-mail, webmail, databases and other web based systems for secure selling of goods or services, or otherwise transacting with your business customers and suppliers. Beyond these, we support a vast array of services, and too many to list here, so please feel free to call us should your have a specific system or application in mind on tel: 0845 108 0736.

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[toggle title=”Can we use our domain for our company intranet?”]Yes, this provides access for your staff to your host server for the purpose of sharing files, media, electronic resources and secure data and communications.

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[toggle title=”Do we need Linux or Windows?”]We offer both Windows-based and Linux-based hosting platforms. Whilst both are very reliable and widely used platforms, the applications you intend to run on the server will dictate your choice. This has no bearing on what Operating System you use locally.

The differences are transparent to the user, as you can manage, and browse your website hosted on a Linux server form a local MSWindows computer.

If you do not require any Microsoft-specific applications then consider Linux Hosting. Linux servers host the majority of all websites on the Internet (currently estimated at 75 – 80%) and form a highly reliable and flexible hosting platform.

If you are sure that your website requires Microsoft-specific applications, such as ASP, ASP.Net, MS SQL Server or MS Access – please view our Windows Hosting Plans.

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[toggle title=”How much disk space do we have?”]Our hosting plans start at 1500MB. Should you require high volume data storage please contact us to advise us of your requirements. Our technical staff will be glad to advise you on suitable solution for your needs.

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[toggle title=”What Bandwidth do you offer?”]Bandwidth is scalable depending on the requirements of your site, and it’s associated applications/systems and traffic.

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[toggle title=”What Databases can we operate?”]Primarily mySQL and MS SQL Server, although other databases are supported. Please contact us to advise us of any specific requirements you may have.

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[toggle title=”How can I contact you?”]You can reach us on 0845 108 0736 for enquiries at any time during normal working hours. If you are already a customer and have a design, content or other change request you can send us an e-mail. Remember to quote your Customer ID number and identify how you wish to be contacted.

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[toggle title=”How long will it take to develop our site?” opened=”yes”]

Every project we undertake is different in terms of the resources involved and hence the time required for each project. Here is a quick guide, where all times stated assume customers provision of all site content in advance of project start date.

– Small Business Web Site: 1-3 weeks
– eCommerce shopping site, CMS or Database Driven Application: 4-8 weeks (ongoing for SMA customers)
– Web Partnering Projects (ongoing)

DMC Web Services also undertake Rapid Application Development (RAD) Projects, where shorter development timescales are required. Please contact us for a brief consultation.

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[toggle title=”How can we keep our website up to date?”]

In the vast majority of cases a Content Management System (CMS) is provided which allows you to edit your web site directly on your own, quickly and easily. Full training is provided for this. In addition, site changes, updates and general maintenance can be carried out on an agreed basis under our Support & Maintenance Agreement.

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[toggle title=”What are the level of skills and time involved in maintaining the site ourselves?”]

Whilst the time required will depend on the volume and frequency of updates according to your business individual requirements, the update process itself is not complex. As a rule of thumb, the update of a single page should take no longer than the time required to edit a word processed file or other simple electronic document, whilst requiring a similar level of computer literacy. Software installation and training cover practical site management activities.

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[toggle title=”How do we ensure control of the way the site looks?”]We actively seek your involvement throughout the development process providing walkthrough design consultancy and ongoing change request support.

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[toggle title=”How much will our web site cost to develop?”]Costs vary depending on the level of programming resources and time required to develop your site or web-application. Web sites which require advanced programming, complex user interactivity, on-line purchasing, order processing or secure data functionality will cost more.

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[toggle title=”What are the on-going costs?”]We provide a variable monthly Support & Maintenance Agreement where fees are calculated on an agreed number of development hours per quarter.
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[toggle title=”Will you place adverts or banners on our site?”]No, we do not use our clients sites to endorse any products or services of related or partnering organisations unless they request this. We are happy to assist our clients to include content related to other organisations on the web as required.[/toggle]

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[toggle title=”We need to sell our products on the web. Can you help?” opened=”yes”]

Yes, we provide a range of fully supported e-commerce systems for our clients, allowing them to manage and grow their on-line shops and sales portals. Development includes integration for third party payment processing via PayPal, RBS WorldPay, ChronoPay, Authorize.net, NoChex, 2Checkout, SECPay and many more. Additionally we provide services for Internet Merchant Account holders and those businesses seeking to allow secure on-line order and off-line transactions.

Please call for an initial consultancy on 0845 108 0736.

In addition we provide Advanced Search Engine Optimisation, Pay Per Click Marketing Campaigns and participation in selected Affiliate Marketing Programmes.

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[toggle title=”What level of security do your e-commerce systems provide?”]We provide up to 256-Bit SSL Encryption and/or password authenticated access as required for your application.[/toggle]

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[toggle title=”What is Search Engine Optimisation?” opened=”yes”]

Search Engine Optimisation relates to the management of website content (both on and off-site) so as to favour high page rankings for target keywords and search terms in the search engines. This drives more customers through our clients sites and results in improved sales conversion ratios and sales growth.

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